I just finished writing this essay for a practice exam and would really appreciate some feedback on it. The prompt was about whether companies should hire external consultants or listen more to their own employees for operational improvements.
Essay Prompt:
“Companies frequently bring in outside consultants to recommend operational improvements. If organizations invested more time in hearing from their own staff members, these external advisors would not be needed.” Discuss your agreement or disagreement with this view and support your stance with reasoning.
My Response:
The consulting industry has expanded dramatically in recent decades, offering guidance to businesses worldwide. Originally, consulting firms recruited seasoned professionals with deep industry knowledge and track records of success. Modern consultants are mostly new graduates or professionals from related fields. Meanwhile, company employees possess intimate knowledge of daily operations and organizational culture. Current consultants often lack sufficient experience to offer meaningful recommendations. Companies seeking operational improvements should therefore prioritize internal expertise over external consulting services.
Examining today’s consulting landscape, including firms like Deloitte and BCG, reveals several patterns. Most consultants are young professionals fresh from college with minimal workplace experience. Previously, consulting offered specialized services based on employee expertise where maximum value could be delivered. Now we observe large firms providing broad services across multiple sectors, potentially weakening their specialized knowledge. Additionally, many MBA graduates enter consulting with limited practical experience yet claim ability to enhance corporate operational efficiency.
Companies should instead rely on individuals familiar with their organization, procedures, and challenges. These are naturally the current employees. Rather than seeking external advice, organizations can look inward, gather employee input, and create comprehensive solutions for existing issues. Tesla exemplifies this approach as a highly integrated automotive company controlling most manufacturing processes. Tesla emphasizes internal solutions, trusts employee expertise, and minimizes external consulting. This strategy makes consultants unnecessary by leveraging experienced and reliable staff members. Given Tesla’s innovative approach to electric vehicles, how could external consultants add meaningful value?
Ultimately, consulting no longer delivers the value that internal employees can provide. While consultants may claim superior knowledge of operational efficiency, the Tesla example demonstrates otherwise. Today’s consultants possess less practical experience than previous generations, offering minimal value to client companies. True operational value comes from long-term employees who understand the organization better than anyone else. Therefore, consultants become unnecessary when companies focus internally, value employee input, and develop solutions collaboratively.
Any thoughts on structure, arguments, or writing style would be super helpful. Thanks in advance!