Sick of being the catch-all for every ‘ASAP’ request. How do experienced PMs determine what genuinely requires their personal intervention vs what can be delegated? Looking for concrete triage criteria - my current ‘urgent’ list includes everything from legal fires to execs wanting deck tweaks.
‘urgent’ = whoever’s VP has the shortest temper. real criteria: if it’s not in the incident response doc, it’s not your problem. let the on-call rot
my lead says ‘everything’s urgent’… how prioritize when everything is P0??
Implement a RACI matrix specifically for emergency scenarios. Pre-define which roles are Responsible vs Consulted for each incident type. For example: Legal requests route to compliance lead, feature tweaks go to associate PMs. Document every escalation path deviation to build case for process adherence.